Chris Evert

Chris Evert - Former Tennis Pro and

ESPN Analyst

Chris “Chrissie” Evert won the first of her 18 Grand Slam titles in 1974 on the way to becoming one of the most decorated female athletes in history. In 1976, Sports Illustrated named her “Sportswoman of the Year” and in 1999 she was named by ESPN as one of the “Top 50 North American Athletes of the Century.” Her legacy on the court is surpassed only by her contributions to the community. A staunch advocate for children, she has raised more than $22 million through the Chris Evert/Raymond James Pro-Celebrity Tennis Classic to fight drug abuse and assist neglected and abused children in South Florida. In addition to serving as a tennis analyst for ESPN’s Grand Slam coverage, she publishes Tennis Magazine and co-owns the Evert Tennis Academy in Boca Raton.

David Humphreys

David Humphreys - Head of US Healthcare

The Economist Intelligence Unit

David Humphreys directs a team of business development executives and analysts for the world’s leading provider of intelligence on international markets — The Economist Intelligence Unit (EIU), which authored the highly acclaimed NPES “World Wide Market for Print” study. Humphreys is at the forefront of building the EIU’s capabilities in the area of global talent and strategic resource leadership. Before joining the EIU, Humphreys led strategic initiatives for multinationals in industries such as communications and IT, healthcare, chemicals, energy, automotive, and electronics. He’s served as a senior advisor, aiding governments to improve operations and a think tank supporting senior economists. Humphreys has an MBA from Georgetown University and a BA in Economics from Ohio Wesleyan University.

John Margulies

John Margulies - Managing Director

Winterberry Group

With an extensive background in strategic communications and executive-level advocacy, Jonathan Margulies is a managing director and leads the development of research and thought leadership initiatives for Winterberry Group, a leading strategic consulting firm serving the marketing, media, technology and information sectors. A 15-year industry veteran, Mr. Margulies is a recognized authority on issues of concern to enterprise marketers and publishers, as well as the community of technology developers, service providers and financial sponsors that support their efforts. Since joining Winterberry Group, he has spearheaded the development of more than two dozen high-profile research papers and economic analyses, all exploring the strategic and operational implications of data, technology and media innovations that include programmatic audience development, omnichannel customer strategies and data management platforms. Additionally, he oversees the firm’s working collaborations with industry and trade associations around the globe, and has led over 100 intensive consulting engagements—helping clients tackle an array of challenges including long-range strategic planning, operations alignment, product roadmapping, budget forecasting and M&A target identification. He received a B.S. in economics, with a concentration in management, from the Wharton School of the University of Pennsylvania.

Greg McKeown

Greg McKeown - Author, Speaker and CEO of


Greg McKeown is the author of the bestselling book, “Essentialism: The Disciplined Pursuit of Less” and the CEO of THIS Inc., a company whose mission is to assist people and companies to spend 80% of their time on the vital few rather than the trivial many. His clients include Airbnb, Apple, Google, Facebook and Pixar. His writing has appeared or been covered by Entrepreneur, Fast Company, Fortune, HuffPost, Politico, and Inc. Magazine. He is among the most popular bloggers for the Harvard Business Review and LinkedIn’s Influencers group. McKeown has been interviewed on numerous television and radio shows, including NPR’s “All Things Considered” and NBC’s “Press: Here.” Originally from London, McKeown now lives in Silicon Valley with his wife and their four children. He graduated with an MBA from Stanford University.

Jay Abraham - Technical Sales Manager, Southeast


Jay manages the OEM relationship with Canon Solutions America for Domtar who is North America’s largest producer of uncoated freesheet paper. He leads a cross-functional team within Domtar, whose focus is to be on the leading edge of training, developing, & marketing Domtar’s latest inkjet offerings. He believes that Domtar is uniquely positioned to serve its customers due to their experienced local account managers who take pride in understanding the needs of its customers in order to arrive at the best inkjet solution for the application. Unlike others, Domtar offers a national sales footprint with a comprehensive distribution network coupled with top-notch customer service support for quick deliveries.

Mitch Anderson - Chief Revenue Officer

Pinnacle Data Systems

Customer Presenter
Mitch Anderson has been with Pinnacle Data Systems (PDS) for 10 years and currently serves as its Chief Revenue Officer. His responsibilities include revenue generation and customer experience, PDS has grown over 1500% during his tenure. Mitch has worked in the transactional document distribution industry since 1989 in various roles including Operations, IT, Client Services and Sales.

M.J. Anderson - Chief Marketing Officer


M.J. Anderson is Chief Marketing Officer and a founding partner of TREKK, a multi-channel marketing agency with offices in Illinois, New York and Chicago. He meshes his background in design and conceptual development with nearly 30 years of experience developing results-oriented marketing programs. Always on the lookout for new technologies, he leads the TREKK team in the formation of innovative communication strategies and tactics for some of today’s most recognizable brands. M.J. is a frequent speaker at industry conferences and events where he shares his expertise in increasing marketing relevance through tools like mobile apps, video, augmented and virtual reality.

Peter Barzach - Vice President of Operations

Data-Mail, Inc.

Customer Presenter
Peter is responsible for leading numerous Data-Mail, Inc. initiatives including new development and continuous improvement.  Peter joined Data-Mail in 1997 as the Director of the Data Centre.  Prior to joining Data-Mail, Peter spent 15 years at United Technologies and Textron where he held a variety of management positions in both Systems & Operations in US and abroad as well as worked on some of the earliest successful implementations in automation, Lean Six Sigma and process-reengineering.  He is a graduate of Trinity College in Hartford with a BS in Engineering and Computer Science.  He also holds a MS in Computer Engineering and MBA from Rensselaer Polytechnic Institute (RPI), Troy NY.

Marco Boer - Vice President

I.T. Strategies

Marco Boer is recognized as a trusted consultant to the digital printing industry.   He has a reputation for being able to put complex information and concepts into a context that is easily understood by his audience.  With more than 25 years of experience in advising digital printing equipment and supplies manufacturers on developing the next generation of digital printing technology, Mr. Boer has developed a deep understanding of inkjet printing technology and its applications.  I.T. Strategies, Inc. conducts and delivers research data, offers interpretation and advice, identifies specific opportunities, and helps organizations implement these strategies to achieve effective solutions.

Guy Broadhurst - Vice President, Technology and Client Solutions

Canon Solutions America

For over 25 years, Guy Broadhurst has been directly involved in bringing key innovations to the market and ultimately helping many companies achieve their goals. At Océ North America, now Canon Solutions America, he helped pioneer Print-on-Demand initiatives and launched a series of continuous feed products in a long line of industry-leading technologies. Companies around the world now depend on Canon Solutions America continuous feed technologies for a variety of promotional, transactional, and publishing applications. Today, as Vice President of New Technology and Solutions, Guy helps define and promote the Canon Solutions America vision and translate it into relevant solutions for corporate and commercial printers.

Jared Carr - Production Manager

Merrill Corp. – Grove City

Customer Presenter
Jared has over 20 years of experience in the commercial print, finishing, fulfillment and distribution industry. Prior to Merrill, he managed a small, traditional print shop that supported an array of business’ ranging from local storefronts to international chains.  His extensive knowledge of production techniques, equipment capabilities and characteristics of production maximizes productivity and client satisfaction. Jared joined the Merrill Digital Print team in November of 2008, was promoted to the Production Services Supervisor in 2009 and finally on to Production Manager in 2010.

Kemal Carr

Kemal Carr - President

Madison Advisors

Under Kemal Carr's direction, Madison Advisors has established a market niche as an independent analyst & market research firm that addresses the needs of the electronic and print Customer Communications Management (CCM) marketplace. The firm provides retainer and project-based strategy services designed to assist clients with technology selection and alignment and business process optimization decisions. Kemal is a frequent speaker at industry events and is regularly sought out by some of the leading output technology publications to write about or comment on the industry’s key issues and topics, including multi-channel delivery, advancements in communication technologies, and electronic document presentment.

David Cleary - Chief Financial Officer

Direct Marketing Solutions

Customer Presenter
As the Chief Financial Officer, David brings more than 25 years of financial experience to Direct Marketing Solutions. David has a diverse background working in public and private companies across numerous industries, including manufacturing, real estate, consumer products and software development. While David’s main responsibility lies in the financial prosperity of DMS, he also presided over the company’s two-year expansion including acquisition and installation of two Océ 3900 ColorStream Digital Presses.  


Deborah Corn - Intergalactic Ambassador to the Printerverse

Print Media Centr

Deborah Corn is the Intergalactic Ambassador to The Printerverse at Print Media Centr, a Print Buyerologist™, Integrated Marketer, Industry Speaker and Blogger, Cultivator of the Print Production Professionals Group on LinkedIn, and host of the weekly industry #PrintChat on Twitter. She has more than 25 years of experience working in advertising and marketing print production, and currently works behind the scenes with printers helping them form meaningful relationships with customers and prospects, and industry suppliers and organizations helping them achieve success with their social media marketing endeavors.

John Crumbaugh - Senior Product Manager, Ink and Media

Canon Solutions America

Based at Canon Solutions America headquarters, John is responsible for the inkjet Paper Program for the Production Print Solutions division. With over 20 years of experience in inkjet hardware, ink and substrates, John has a strong understanding of the inkjet industry at many levels. John holds a bachelor degree from University of Maryland and multiple industry certifications including Master Printer, CMP Professional and G7 Expert.

Aaron Day - Chief Executive Officer


Customer Presenter
Aaron Day is Chief Executive Officer at Trend and has served as the company's National Vice-President of Sales, President and Chief Executive Officer. Prior to working for printing companies, Aaron worked for Creo Products. Aaron served in various rolls such as Regional Sales Manager, Director of Sales Latin America, Director of Sales-US and Director of Technology-North America. Aaron believes in the value of integrating technology deep into the sales process and he insists clients profit from solutions and can show a return on both investment and partnership. Aaron is married and has two wonderful children. He loves ice hockey.

Mark DeBoer

Mark DeBoer - Director of Customer Experience


Customer Presenter
DeBoer began his career at Darwill in 1996 as an Account Executive and moved into his current role in 2009. As the Director of Customer Experience, DeBoer leads both the Account Management and Estimating teams, and represents the customer’s interest in both short- and long-term strategic planning as part of Darwill’s executive team. As an early adopter of digital printing technology, Mark is able to provide feedback to equipment manufacturers as well as suppliers to the space. His practical experience, first as an Account Executive, and then as Director of Customer Experience, allows him a customer-first mindset with strong operational understanding. In addition to his duties at Darwill, DeBoer is the current Board President of thINK and previously served as a Conference Chair for the inaugural thINK 2015 conference.

John Dinozzi

John Dinozzi - Owner & Executive Vice President

Access Direct Systems

Customer Presenter
With nearly 3 decades of Direct Mail Marketing experience, John learned the business from the ground up, working in all areas of Access Direct Systems. This provided him with a unique view of how best to automate and streamline operational flows within the different departments. John’s innovative vision and involvement in strategic planning has led to the development of several profitable expansions within the business. The implementation of these processes resulted in a directional shift in the company’s course and has played a pivotal role in creating the “one stop shop” experience for its clients. This commitment to flexible innovation will take them far into the future.

Jonathan Downing

Jonathan Downing - Chief Technology Officer


Customer Presenter 
Jon Downing has spent his career in senior management roles focused on creating a broad range of marketing communications solutions for clients. His knowledge of print, mail, and fulfillment services as well as information systems have allowed him to position companies to innovate and compete in new technology-driven service areas.

Crit Driessen - Vice President Strategy and Alliances

Océ / Canon Commercial Printing

Defining and guiding the worldwide strategy and product portfolio for the Canon continuous feed business is the key objective of Crit’s current responsibilities. As a 30+ year digital printing expert, he was instrumental in defining and implementing the successful Océ / Canon production inkjet strategy. Prior to his role at the continuous feed main development and production center in Poing, close to Munich, Crit spent several years in the USA with Océ in various printing related senior marketing and business management positions. As a Dutch national, he joined Océ after his Master study in electrical engineering and held positions in R&D management and international marketing.

Mike Ertel - EVP Sales & Marketing

IWCO Direct

Customer Presenter
Mike Ertel is an expert in direct marketing strategies and campaigns that are focused on acquiring new customers and building loyalty among existing ones. He has keen knowledge and insight on trends in integrated direct marketing, particularly direct mail's role in driving the performance of multichannel campaigns. Ertel joined IWCO Direct as Sales Service Director in 2002 and became EVP Sales & Marketing in 2013, where he now leads a team in developing specialized approaches to clients' marketing campaigns that increase return on marketing investment (ROMI).

Gina Ferrara - Senior Analyst

Madison Advisors

Gina brings over 19 years of experience in the banking and financial services industry to Madison Advisors. As a senior analyst at Madison Advisors, she works with clients to develop a comprehensive CCM optimization strategy that positions organizations to meet strategic goals and objectives relative to revenue enhancement, cost and risk reduction, and customer experience and retention. In addition, she specifically focuses on software and hardware technology providers, to stay abreast of the latest enhancements and capabilities in the industry.

David Field

David Field - Sr. Business Manager, Inkjet Technologies

Midland Paper Company

David Field is a 25 year sales and marketing veteran in the paper industry.  David’s well rounded experience comes from working at a leading North American coated paper mill, a top printing equipment OEM and several years in specialty paper & film distribution.  His role at Midland Paper is Sr. Business Manager of Inkjet Technologies where he is responsible for Midland Paper’s efforts in the Wide Format Inkjet and Production (High Speed) Inkjet markets.  David is active with product development, product management, OEM relationship management, management of strategic inkjet paper mills and business development for production inkjet papers.

Pat Foley - Senior Vice President, Operations

Merrill Corporation

Customer Presenter
Merrill’s manufacturing facilities include technology-enabled on-demand digital print, assembly, and distribution capabilities in support of its clients’ complex content and communication requirements, and are located in Minnesota, Ohio, and New Jersey. Pat joined Merrill in 1996 and has held a variety of roles in Financial Management, Operations, and Acquisition Integration.  Prior to Merrill, he held Finance roles at Cray Research and Price Waterhouse. Pat also serves as the Chairman of the Board at AccessAbility, Inc – a not-for-profit based in Minneapolis.

Brian Gallipeau - Vice President, Service

Canon Solutions America

Brian Gallipeau is a 25-year veteran of the imaging industry.  Starting his career as a research and commercialization engineer at Kodak, he has progressed through his career in various roles including engineering development, service and marketing.  Brian currently manages the production and wide format field service organization for Canon Solutions America.  He holds a BS degree in Computer Engineering from Rochester Institute of Technology, an MBA in Finance and Competitive Strategy from the University of Rochester’s Simon Business School and is ASQ certified as six sigma black belt.

Andrea Glissmann - Senior Color Consultant


After three years at Ludwigs Maximilians University, Munich majoring in Mathematics Andrea achieved a master’s degree (Diplom Ingenieur, FH) in industrial engineering at Technische Fachhochschule Munich. Working at Océ for more than 20 years, her career has always focused on color devices, professional workflow and color management solutions. In 2010, Andrea joined the professional services team at headquarters in Poing, taking an active part in the success story of Océ continuous feed inkjet printers. As Senior Color Consultant, part of her responsibilities was planning, implementing, training and ramp up support of customer projects around the world, as well as strategic work with industry leading organizations, product development and software partners. Starting in 2016, Andrea switched from color consulting to Business Development for Color, Software and Workflow.

Ron Goglia - Director of Output Distribution Services


Customer Presenter
Ron is responsible for managing an organization with primary activities including Document Management Services and Transactional Print to Mail activities. Ron serves as Vice Chair of the National Postal Policy Council, a Washington DC based trade association for large business users focused on First Class Mail.

Grogg - Creative Director

Street Level Studio

With more than 20 years of creative thinking and leadership, Grogg brings a wealth of experience to his role as Creative Director at Street Level Studio, a design and marketing agency in the Chicago area. He has created award-winning work for clients including United Airlines, Fidelity Investments, State Farm, and Canon Solutions America. Grogg’s background in broadcast, branding, and print — as well as his knowledge of designing for inkjet — give him a behind-the-scenes approach to producing great work. Grogg brings a keen sense of wonder to Street Level Studio, allowing him to keep up with the latest design trends.

Jim Hamilton - Group Director


Jim Hamilton is Group Director responsible for InfoTrends’ Production consulting services in the areas of production digital printing, wide format signage, labels & packaging, functional & industrial printing, production workflow & variable data tools, document outsourcing, digital marketing & media, customer communications, and business development. Mr. Hamilton is responsible for conducting graphic arts market research, market forecasting, custom consulting projects, and creating editorial content for product and market analysis reports. Mr. Hamilton has been involved in the graphic arts and publishing industries since 1980, and has been a member of InfoTrends’ On Demand Printing & Publishing Consulting Service since 1995.

Debora Haskel - Vice President of Marketing & Corporate Communications

IWCO Direct

Customer Presenter
Debora Haskel is an expert in marketing and creative strategies that increase response, conversion, and engagement rates, direct mail production and printing technologies, and helping clients increase their return on marketing investment (ROMI). She is also the marketing leader for Mail-Gard, a division of IWCO Direct with a 20-year history of providing business continuity and disaster recovery services. Haskel is a regular contributor to direct marketing publications and is a frequent speaker at conferences including DMA events, the National Postal Forum and the PODi AppForum.

Bryan Haynes - CIO

Maryland State Treasurer

Customer Presenter
Bryan L Haynes II is currently the CIO, Director of Information Technology at the Maryland State Treasurer's Office. He is also a Captain in the NY Air National Guard and Adjunct Professor for Rockefeller College, University at Albany. His experience in Cyber Security and Information Technology span public and private sectors, DoD, Civil Federal Agencies, and State level government. Bryan is a constant innovator, bringing the right talent and technology to every challenge an organization faces.

Luke Heffron - Vice President Business Development

DDK Marketing, Inc.

For over 25 years, Luke has helped corporations connect better with their customers and prospects. He believes that marketing is no longer just about selling more of something. It’s about creating meaningful relationships with customers who can truly benefit from what your company has to offer. Luke works to understand each key marketing objective at hand and then bring actionable ideas that both fit the marketer’s business needs and the customer’s implicit motivation to brand loyalty. His focus is keeping a balance between the complex nature of marketing decision management, and the core need to understand and speak to customers as real people.

Andrew Hennings - Director of Operations


Customer Presenter
Andrew Hennings is the director of operations for class action and mass tort solutions at Epiq. Hennings oversees data services, forms development, prepress, print services, mailing, presort, and fulfillment. He also oversees facilities management for Epiq’s Portland and Tampa offices in addition to UK operations. He continues to standardize and improve processes to guarantee that Epiq’s clients receive the highest level of service. Hennings brings 23 years of experience as a vice president, general manager, and director of operations to his role at Epiq. Prior to Epiq, Hennings had oversight of more than 400 associates in a HIPPA-compliant environment. He holds a Bachelor of Science in psychology from the University of La Verne.

Christopher Illman - CEO


Customer Presenter
Christopher A. Illman is CEO of OneTouchPoint, a fast growing, leading Marketing Communications company headquartered in Hartland, WI. Chris has full P/L responsibility and manages all Sales, Operations, HR, Finance and Administration. Chris has extensive M&A experience being a part of over 15 transactions as an investor and operator. Chris helped lead a successful exit of OneTouchPoint with Huron Capital to ICV Capital as part of its next growth chapter. Chris earned a Bachelor of Science degree from the University of Illinois at Champaign-Urbana. He resides in Delafield, WI with his wife Cathy and three daughters, Sydney, Madeline, and Sophie.

Sheri Jammallo - Corporate Enterprise Segment Marketing Manager

Canon Solutions America

Sheri Jammallo is the Corporate Enterprise Segment Marketing Manager at Canon Solutions America, with a keen focus on the Transactional, Direct Mail and Corporate In-Plant print production space. She brings with her a wealth of industry knowledge that enables her to lead field relevant go-to-market production print strategies and programs for Canon Solutions America that bring value-add to their production print customers and overall print industry. Previous to Canon Solutions America, Sheri spent 14 years in several leadership roles at Xerox.

Ed Jansen - Vice President of Professional Services

Canon Solutions America

Ed joined Canon Solutions America in 1990 with a focus on critical product introductions and to improve the company’s ongoing service strategies. Ed's career has led him to roles in National Software Support, Software Sales and to his current role as the VP of Professional Services for the CSA PPS division. Ed’s team, which includes a group of National Color Specialists with G7 Certification, develops key strategies around color management and workflow automation engaging with customers to optimize their workflow for inkjet and toner color output.

Dave Johannes

Dave Johannes - Senior Vice President, Operations

IWCO Direct

Customer Presenter
Dave is Senior Vice President of Operations at IWCO Direct and has 40 years of catalog and direct mail experience. He has a long track record of innovation and operations leadership and was recognized with the prestigious Graphic Communications Association Innovator Award. Dave was an early adopter of the original inkjet addressing technology and has been involved with inkjet’s evolution across a wide range of applications from simple to complex.

Tom Kern

Tom Kern - Director of Plant Operations

Venture Solutions

Customer Presenter
Tom has more than 33 years of experience in manufacturing, production and operations in the printing and direct mail industries. As director of plant operations, he is responsible for ensuring quality standards and service levels are met in all production areas at Venture’s Minneapolis-St. Paul, MN facility. He also identifies and helps execute process improvement initiatives. Prior to joining Venture in 2015, Tom served as the director of operations at IWCO Direct in North Carolina and as operations manager in their MN-based facility where he was responsible for leading and directing operational teams within the organization.

Christian Kropac, Jr. - President

PCI Group, Inc.

Customer Presenter
Chris Kropac is widely-recognized as a technology innovator and vigorous advocate of high standards that benefit our postal customers and is a frequently sought out conference speaker on advanced technologies, most recently at a 2016 Canon Solutions America Panel Discussion on ‘The Rise Of Inkjet.” Chris recognized Inkjet as the “wave of the future” and in 2015, partnered with Canon Solutions America to transition the company’s aging toner printer fleet to state of the art full color inkjet printers in a matter of months with the goal of increasing production and efficiencies while being able to offer more color alternatives to our customers. PCI specializes in the highly regulated compliant critical communications to the Financial, Health Care & Cable industries.

Bill LaRoss - Senior Solutions Development Executive

Canon Solutions America

Bill LaRoss has served as a Senior Solutions Development Executive for the past 17 years in Canon Solutions America’s Production Printing division. During his tenure, Bill’s focus has been on evaluating customer’s business, technology and workflow challenges, in the Customer Communications Management and On Demand Printing disciplines.

By implementing “Best of Breed” Third Party partner offerings (such as GMC, Crawford, BCC, Sefas, Ironsides, EFI and RSA) in combination with core PRISMA products, Canon Solutions America has provided their customers with multi-vendor solutions to optimize processes, reduce costs and increase overall workflow effectiveness.

Jan Lemieux - Advisor Color Solutions Engineering

Canon Solutions America

Jan Lemieux is a key member of Canon Solutions America's team of color experts supporting Canon Solutions America continuous and sheet-fed full-color Production Printing Systems. Jan utilizes his 23 years of high-end commercial offset printing experience to help fast-track customers into digital color printing. He is an IDEAlliance G7 Expert and Color Management Professional Master (CMP Master). He provides innovative color management solutions design and implementation, conducts advanced color training, and works closely with the Canon Solutions America development teams to design a practical and consistent color management strategy across the portfolio.

Jeff Luehring - Business Team Leader


Jeff Luehring is the Business Team Leader for Specialty Papers at Appvion. He is located at the corporate headquarters in Appleton, WI. Jeff leads the strategy and marketing plan development and execution for Triumph® High-Speed Inkjet Papers. Jeff has 30 years of paper industry experience in marketing, product development, manufacturing, and process engineering. From these experiences, Jeff has developed a strong working knowledge of customer needs, product performance, and manufacturing capabilities. Jeff is married with 3 children, and enjoys camping, hiking, and any other family adventures! He earned a bachelor’s degree in paper science and a master’s degree in business.

Sarah Mannone - Vice President, Client Services


Sarah Mannone is Vice President of Client Services at TREKK, a multi-channel marketing communications agency. She works with clients to develop strategic marketing plans and craft measurable programs that span print, web, social and mobile. Sarah leverages an expansive knowledge of marketing tactics and is actively involved in uncovering new technologies and applications to meet clients’ current and future needs. She holds a Bachelor’s Degree from Northern Illinois University and a Master’s Degree from the University of Illinois. She is a member of the Forbes Agency Council and a frequent speaker at marketing industry events.

Jeff Matos

Broadridge Financial Solutions

Customer Presenter
Jeff graduated from Fordham University with a Bachelor’s in Economics.  He has been with Broadridge for 16 years and has been in print for the last 13 years.  Jeff runs an operation that supports high volume transactional output as well as extremely customized POD applications that require specialty finishing.  Outside of work, Jeff enjoys spending time with his 9 month old daughter as well as many outdoor activities including Backpacking and Mountain Biking.

Jeff McFadden - VP of Manufacturing Operations and Technology

Universal Wilde

Customer Presenter
Jeff is VP of Manufacturing Operations and Technology. Jeff joined Universal Wilde in 2005 and is currently responsible for managing daily operations for itsDigital Print, Book, Mail and Fulfillment facilities and advancing itsmanufacturing technologies to expand capabilities, increase productivity and improve efficiency.  His scope of responsibility includes data processing, document composition, digital print, mail, fulfillment and customer solutions group. He has over 29 years of operational and facility management experience across a broad spectrum of direct marketing and distribution services.

Prior to joining Universal Wilde, Jeff served as Senior Vice President and General Manager of TABS DIRECT in Houston, TX, which was a division of Grizzard Advertising under Omnicom’s Diversified Agency Services Group for 12 years. He started his Direct Marketing career as an Operations Manager for Moore Response Graphics and Marketing in Chicago, Il, where he was heavily involved with engineering and technical Sales support, after spending time in Operations and IE management at UPS.

Jeff holds a B.S. in Engineering Physics with minors in Math and Computer Science from Loras College and an applied science degree in Electronics Engineering from Moraine Valley Technical College. He also has formal print technical training from RIT, Fox Valley Technical Institute.

Lori Messina - Owner & Executive Vice President

Access Direct Systems

Customer Presenter
Lori’s “can do” attitude and passion for excellence has served her well as she rose through the ranks, from an entry level position to Executive Vice President and owner. Her depth of knowledge quickly won the trust of existing clients and new ones. Lori possesses a complete understanding of both client communications, internal project management and how to tailor and apply technology to each individual clients’ program. As Executive Vice President, she is responsible for the implementation of the company’s strategic plan, facilitating change management and developing policies, procedures, and objectives that continually put Access Direct in the forefront of the Direct Mail Marketing industry. Lori was recently named a "Woman of Distinction" in the Print Industry.

Mark Moomjian

Mark Moomjian - Solutions Advisor

Canon Solutions America

Mark is a Solutions Advisor at Canon Solutions America with over 25 years of experience in many areas of digital printing. Having proven his value with Siemens, Océ, InfoPrint Solutions Company, and Canon Solutions America, Mark’s desire to learn and leverage new software technologies has helped Canon Solutions America customers capitalize on opportunities with mainframe migrations, ADF implementations, and inkjet workflow solutions. Mark also has a passion for teaching, and has developed and conducted numerous software training modules, for wide ranging audiences from technicians to systems engineers to sales and marketing. 

Susan Moore - Vice President


Susan Moore co-founded DPI in 1992 and served as President until its acquisition by RPI in 2013. During this time, she established DPI as a leading provider of technology-driven print-on-demand solutions for corporate brand communications. Prior to founding DPI, Susan worked for 10 years at Eastman Kodak Company in sales and business development for the printing industry. Susan is widely recognized as one of the print industry’s most prominent businesswomen. She served on the Board of the Digital Solutions Cooperative (Dscoop) and was the recipient in 2014 of the Jack Glacken Award for outstanding contributions to the Dscoop community. Currently VP of Tharstern, Susan is on a mission to help the industry embrace innovation to improve the bottom line.

Jane Nerf

Jane Nerf - Senior Product Marketing Specialist

Canon Solutions America

Jane is an accomplished B2B/B2C marketing professional whose career has spanned Siemens, Océ and now, Canon Solutions America.  In her current position as Senior Product Marketing Specialist, Jane is responsible for the life cycle product management and marketing support for Canon Solutions America's Production Print PRISMA suite of products and Professional Services. Translating market requirements into new products and improved product functionality is an important part of the role to drive revenue and profit for Canon Solution America's customers across all market segments.

Barb Pellow - Group Leader


A digital printing and publishing pioneer and marketing expert, Barbara Pellow helps companies develop multi-media strategies that ride the information wave, whether it is developing a strategy to launch a new product, building a strategic marketing plan or educating your sales force on how to deliver an effective value proposition. In her role at InfoTrends, she brings the knowledge and skills to help companies expand and grow business opportunity. Before joining InfoTrends, Pellow was the Chief Marketing Officer of Kodak's Graphic Communications Group. She is a frequent speaker at industry events and a recognized author.

Bob Radzis

Bob Radzis - Senior Marketing Partner, Chief Customer Officer


Customer Presenter
Well known in the industry, Bob is Chief Customer Officer at SG360° where he advises clients on successful implementation and execution of one-to-one campaigns. As former owner of RT Associates, he knows the challenges of growing a company and its capabilities through many technological transformations. An early adopter of digital prepress and digital printing technologies, he continues in his vision of bringing greater quality, speed, and customization to direct marketers.

Robert Reddinger

Robert Reddinger - President and Chief Executive Officer

Pinnacle Data Systems

Customer Presenter
Robert founded Pinnacle Data Systems in 1999 and is active in all aspects of the company. Under his leadership, Pinnacle has grown to be a global company with offices across the United States, as well as a subsidiary company in Dubai, UAE. Robert currently serves on the Canon Solution America Customer Advisory Council, as well as various other business and civic boards. Robert is a graduate of Samford University.

Nick Romano - Co-Founder & CEO


As co-founder and CEO of Prinova, Nick possesses over 15 years of experience in the customer communication management space. He is a leading expert on the design, successful implementation and management of high-volume, enterprise-class customer touchpoint messaging strategies. Over the years, Nick has helped many Fortune 1000 companies transform the way they communicate with their customers. Prior to Prinova, Nick worked for Xenos Group where he developed communications management solutions for their enterprise customers. Nick has a bachelor’s degree in Engineering and Management from McMaster University in Hamilton, ON.

Scott Scheffer - Service Product Manager

Canon Solutions America

Scott Scheffer is a Service Product Manager within the Product Support Group of Canon Solutions America. His primary responsibility is with the Océ branded production continuous feed inkjet & toner based systems but has experience across the broad range of Océ /Canon products. Now, in his 14th year at Canon Solutions America & 23rd year in digital printing, Scott's main responsibility is supporting field escalations in both North and South America. His main focus is on product quality and managing full product life cycle. His strengths are his analytical approach to problem solving and his performance driven desire to improve both products and procedures.

Brad Simpson - Director of Inkjet Sales

Canon Solutions America

Brad Simpson is Director of Inkjet Sales for Canon Solutions America’s Production Printing Division, responsible for the sale of Océ branded production inkjet systems. Now, in his 19th year at Canon Solutions America, Brad advanced within the ranks, beginning as a territory sales representative, followed by managing some of the company’s largest clients, to leading sales activities and responsibilities for all inkjet solutions. His greatest strengths lie in his customer focus, strategic approach, and drive to deliver excellent customer experiences. He is well-respected within the company and the customer community, and viewed as both a visionary and tactician.

John Sisson - President

Wilde Agency

As a veteran business development, marketing and product development professional, John has deep expertise in a variety of vertical markets. He is an experienced strategist with a successful track record as a leader in driving omni-channel customer communications. John has over 30 years of business experience, spent in technology, imaging, marketing, and content management within both manufacturing and service businesses. John received his BS in mechanical engineering and MBA from Rensselaer Polytechnic Institute. He writes and speaks frequently on business as well as digital and direct marketing topics. He drinks scotch to stay sane.

John Slaney

John Slaney - Chief Technology Officer

Content Critical Solutions

Customer Presenter 
John is one of the founding members of Content Critical Solutions. At Content Critical, John manages the development and technology teams of the company.  Developing solution based transactional workflows, he has installed systems that render secure transactional documents. John’s focus is in developing and implementing automated processing platforms, which include processing, proofing and approval while providing customers production controls and reporting through their desktops. Prior to Content Critical, John was part of Global Document Solutions and instrumental in building innovative document imaging and distribution workflows for customers.  Serving in multiple roles of the company to include Chief Operating Officer, President of Sales and Vice President of Development he has gained a wide range of experience in production, processing and integration of systems. A graduate of SUNY Maritime College, Mr. Slaney holds a Bachelor of Science degree in Mathematics and Computer Science.

Dave Smith - Director of Operations

Broadridge Customer Communications

Customer Presenter
Dave Smith is the Director of Operations for Broadridge in El Dorado Hills, Calif. Broadridge (formerly DST Output) provides integrated print and electronic statement and billing output solutions to many of the largest financial services, communications, insurance, healthcare, and utilities companies. The company is also one of the largest First-Class™ mailers in the nation. In his current role, Dave provides strategic direction for migrating the company’s customer work onto the latest and most relevant state-of-the-art print and manufacturing technologies. A 35-year veteran of the print and mail industry, Dave also was instrumental in establishing a production facility in Bristol, England that combines Broadridge’s production processes with a homegrown ADF and were early adopters of digital printing.

Larry Soler - Director of Digital, Prepress and Press Operations

Core Publishing Solutions

Customer Presenter
Larry Soler is the Director of the Digital, Prepress and Press operations at Core Publishing Solutions (CPS) of Thomson Reuters. Larry has over 30 years of experience in print, bind, planning, and customer service fields.  His several roles have enabled him to develop a deep understanding of both print manufacturing and customer needs. Larry has a BA in business, he is certified in Operations Management from University of Wisconsin and is trained in multiple lean practices.

Christine Soward - President & CEO

DMS ink

Customer Presenter
Christine Soward is the president and CEO of DMS ink, based in Yellow Springs, Ohio with an additional production facility located in the company’s original location in Dayton. She took over the business after purchasing it from her father who started in 1984 as a direct mail company. Today DMS ink is a certified WBENC, MBE and WOSB. Christine is a compassionate and envisioned leader who sees community involvement as a great asset. She serves on the boards of the Dayton Area Chamber of Commerce and Dayton Children’s Hospital, and a past committee chair of Prevent Blindness in Dayton.

Pete Studer - Chief Operating Officer


Customer Presenter
Pete Studer is the COO and partner at Impact. Studer oversees account management, print services, direct mailing, transactional operations, and pick/pack order fulfillment. He also helps manage key customer relationships and over his 18 years has helped move Impact into multiple locations.  He has been involved in 5 acquisitions over the last 10 years and was responsible for combining each set of new offerings into the Impact operation. He was heavily involved in the selection and transition of Impact from digital toner to inkjet in 2015. He holds a BA in finance and marketing.   Studer resides in Minnesota with his wife and 3 daughters and hobbies include a lot of hunting and fishing.

Ed Thrasher - Senior Digital Service Engineer

Canon Solutions America

Ed Thrasher is a 29 year veteran in the printing industry. He started his career in Chicago with Siemens.Though the company names have changed, the focus remains the same. That focus is customer satisfaction and ongoing relationships as the industry changes. He is presently a Senior Digital Service Engineer with Canon Solutions America. He has been involved in the installation and support of some of the largest Canon Solutions America customers, including LSI, Boeing, Direct Marketing Solutions and DST to name a few. In his spare time he enjoys being with his family and studying the financial markets.

Mike Todryk - Color Specialist

IWCO Direct

Customer Presenter
Mike Todryk has been working as a Color Specialist for over 15 years; starting in the Dye Sublimation industry with stints in traditional commercial printing. Becoming a G7 Expert in 2008, he piloted his employer Avid Ink to become the first exclusive dye sub G7 Master Printer. Joining IWCO Direct in June of 2015, Mike has been working with his boss Steve Malec to push IWCO’s color to the next level, including getting IWCO G7 certified for Color Digital. In his spare time, Mike likes to rock out on guitar and spend time with his wife and two kids.

Nicole Tully - Marketing Communications

Canon Solutions America

With a Masters Degree in Corporate Communications from Rutgers University and an undergraduate degree in Marketing from the Villanova School of Business, Nicole currently manages all Marketing Communications, Lead Generation, and PR for Canon Solutions America, Production Print Systems. Nicole's goal is to establish Canon Solutions America as a trusted solutions partner in the printing industry while integrating the brand with Canon, USA and driving sales cycles for the organization. Nicole is also a professional runner representing NYAC and Hoke One. She was the 2015 USATF National Champion in the 5,000m and represented the U.S. at the 2015 World Championships, finishing 13th in the 5,000m.

Christian Unterberger

Christian Unterberger - Executive Vice President, PPP Commercial Printing

Océ Technologies

Born in 1966 in Zurich, Switzerland, Christian Unterberger graduated in electrical engineering at the Carinthia UAS, Austria. He started his professional career at Siemens, Germany, and after several management positions became there President Fixed Network Communication. Later on he was Chief Sales & Marketing Officer and Member of the Management Board of ADVA Optical Networks. In 2013, Christian Unterberger changed to Océ Printing Systems GmbH & Co. KG, the world’s leading manufacturer of digital inkjet production printing. Here he is acting as Executive Vice President for the company’s strategic business unit PPP Commercial Printing and is in charge of marketing the segments transaction printing, direct mail, graphic arts and industrial printing.

Lisa Weese - Product Marketing Manager

Canon Solutions America

Lisa started with Océ, now Canon Solutions America, in 2000 as a Senior Account Executive where she was a three-time Century Club Winner, member of the National Sales Advisory Council, Future Leaders Group and Technology Seminar Committee.  After her successful years in sales, Lisa has worked the last 10 years in corporate marketing, holding positions as a Product Manager for Cutsheet engines and PRISMA software; Marketing Executive, Product Operations - Chairperson for all Product Management Teams across Cutsheet, Continuous/Inkjet, Software and Finishing and, over the last few years, has managed the Production Print Product Marketing team for Cutsheet Toner Engines, Market Intelligence, PRISMA & Partner Software Solutions and Professional Services marketing.

Chuck Werninger - Senior Manager of Administrative Services

Houston Independent School District

Customer Presenter
Chuck Werninger manages the District Post Office and Records Management operation as well as the commercial printing business, a managed facility (FM) for the City of Houston and a fleet of 1,250 fleet multifunction copiers. He has a degree in Economics from The University of Oklahoma. A career printer, he once managed an AlphaGraphics franchise, started a large-format graphics business, was a prepress operator and Digital Communicator for a national heatset web magazine printer and was most recently the Director of Printing Services for the University of Arkansas at Little Rock. Personal time is shared with his wife and a furry, four-legged daughter. Weekends are spent flying airplanes and towing gliders at the Soaring Club of Houston.

Rick Williams - Digital Printing Expert

International Paper

At International Paper we have been developing our inkjet papers line since 2008. We have a great selection in our digital portfolio of both Williamsburg and Accent® with ImageLok® Technology including our newest line, Accent® Super Smooth with ImageLok® Technology. This substrate prints with incredible color and clarity which makes it ideal for premium and demanding print jobs. Both brands are available in a wide range of basis weights and our stocking programs can accommodate customer’s needs ranging from a few rolls to an entire truckload!

Scott Williams - Operation Manager


Customer Presenter
Scott launched his career in direct mail in 1999, where he held a variety of positions, emphasizing his focus on variable data management. In his current role, Scott supports all aspects of production beginning with data input to shipping the finished product. In conjunction with his role in production, Scott has applied his 17 years of expertise and knowledge in the field of color and media management to lead in the successful installation and operation of Impact's inkjet platform. Through Scott's dedication and leadership, he has participated in the conversion of Impact from a traditional letter shop to a highly variable marketing service provider. Creativity and an innovative attitude have been key components in building a solid foundation their clients can depend on.

David Zwang - Principal Consultant

Zwang & Co.

David Zwang travels around the globe helping companies increase their productivity, margins and market reach. With over 40 years of industry experience, David specializes in process analysis, and strategic development of firms in the fields of publishing, design, premedia, and printing across the globe. His expertise in production optimization, strategic business planning, market analysis, and related services to companies in the vertical media communications market has transformed many businesses. He sits on many International Standards bodies, and is currently the Chairman of the Ghent Workgroup.